Privacy Policy
This Privacy Policy serves to inform its users ("you" or "your") of our policies regarding the collection, use, and disclosure of personal data when you use the website https://chartchampions.com and any of its content ("Website"). The operator of the Website is Chart Champions FZCO, a company registered as a Free Zone company with the Dubai Silicon Oasis authorities, with registration number DSO-FZCO-24617, Tax ID: 104098248800003, with an address Unit 001 IFZA Dubai - Building A1 Dubai - Silicon Oasis - Dubai - United Arab Emirates and its related companies and affiliates ("we", "us" or "our").
We use your data to provide and improve the Website. By using the Website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions and Terms of Use.
By visiting this Website or using the Services, you accept rules and conditions described in this Policy, which could be changed over time.
Every time you visit the Website or use the Services you express your direct consent to us collecting, using, and disclosing information provided by you in accordance with the procedure described in this Privacy Policy.
YOUR CONSENT
Before we can process your personal data, we will ask you to give your consent for certain processing activities. Please note that if you have earlier expressed your consent, you may freely withdraw such consent at any time by sending us an email to customerservice@chartchampions.com. If you withdraw your consent, and if we do not have another legal ground for processing, then we will cease handling your Personal Data. Please be advised that in case we need to handle your Personal Data for the purpose of managing the Website and/or providing our Services, but you argue or do not agree with us handling your personal information, the Website and/or our Services may become not accessible for you.
1. Definitions
Cookies: mean small pieces of data stored on your device (computer or mobile device).
Data Controller: means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processors (or Service Providers): mean any natural or legal person who processes the data on behalf of the Data Controller.
Data Subject (or User): means any living individual who is using our Service and is the subject of Personal Data.
Personal Data: means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Services: mean any and all educational services provided by Chart Champions FZCO through its current and future online platforms.
Third Party Service Providers: mean all companies, agencies, contractors or any other entity, natural or corporate, that we may employ, contract, or otherwise outsource to any action or function to perform in our behalf for the purpose of rendering our Services, as the need may be.
Usage Data: means data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website: means our website at https://chartchampions.com.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
We may use the services of various Service Providers in order to process your data more effectively.
We collect several different types of information for various purposes to provide and improve our Services to you.
2. Types of Data Collected
2.1. Personal Data
2.1.1. While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
i. Email address;
ii. First name and last name;
iii. Address, State, Province, ZIP/Postal code, City;
iv. Cookies and Usage Data.
2.1.2. Additionally, whilst using our Website the following information may be collected (not public):
i. Internet Protocol (IP) address (not public);
ii. Geographical location;
iii. Browser type and version (not public);
iv. Operating system (not public);
v. Referral source (not public);
vi. Length of visit, page views, website navigation and any other related browsing activity.
2.1.3. We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us at customerservice@chartchampions.com.
2.1.4. You shall not provide us with Personal Data of another person unless you have first obtained that person's prior consent to do so and you have told them their personal information will be handled in accordance with this Privacy Policy (including where to find it).
3. Usage Data
3.1. We may collect information that your browser sends whenever you visit our Website or when you access the Website by or through a mobile device "Usage Data".
3.2. Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
3.3. When you access the Website by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
4. Information from Third Parties
4.1. We may work with certain third parties (for example, business partners, sub-contractors, payment service providers, analytics providers) and we also may receive some information about you from them. We do not browse or save your payment card information.
4.2. Third-party service providers process your payment card information when you use a payment card to place an order on our Website. So, we advise you to thoroughly examine the privacy policy of the corresponding payment service provider. However, they may provide us with some of your Personal Data which may include:
i. your payment cardholder name;
ii. registered email; and
iii. your address.
5. Location Data
5.1. We may use and store information about your location if you give us permission to do so "Location Data". We use this data to provide features of our Website, to improve and customize our Services.
5.2. You can enable or disable location services when you use our Website at any time, through your device settings.
6. Tracking Cookies Data
6.1. We use cookies and similar tracking technologies to track the activity on our Website and hold certain information.
6.2. Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Website.
6.3. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
6.4. Examples of Cookies we use:
i. Session Cookies - We use Session Cookies to operate our Website.
ii. Preference Cookies - We use Preference Cookies to remember your preferences and various settings.
iii. Security Cookies - We use Security Cookies for security purposes.
7. Why We Collect and Process your Personal Data
7.1. We are extremely serious about your privacy and use your Personal Data except for legal reasons and in compliance with personal data protection law, for purposes such as:
i. to provide you with the Services you request;
ii. to ensure that our Website's content is presented on your device in the most effective way;
iii. to carry out our obligations arising from any contracts entered into between you and us;
iv. to manage your account, including processing payments, and providing notifications;
v. to keep our Website safe and secure;
vi. to notify you about changes in our Services or Website;
vii. to respond to, and handle any comments, queries or complaints addressed by you regarding the Website and our Services, and any similar comments, queries or complaints from other customers;
viii. to conduct research, statistical and behavioral analysis;
ix. to contact you for marketing purposes, where applicable;
x. to manage our Website and for domestic operations, including diagnostic, analysis of data, testing, investigation, survey purposes, and statistical use;
xi. to make suggestions and recommendations to you and other customers of our Website about Services that may interest you or them;
xii. To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
7.2. We use Personal Data for our own internal purposes including contacting you to inform you about updates to our Website and Services and providing you with information relating to transactions that you conduct on the Website.
7.3. We do not rent or sell our Users' Personal Data to third parties. We may send you email communications including information that we think may be of interest to you, and we may provide your email address to third-party partners if we believe their products or promotions may be of interest to you. You may opt out of receiving marketing emails at any time by modifying the Preferences section of your profile or by clicking on the unsubscribe link in any marketing email you receive from us. In addition, to improve our ability to serve you relevant ads across the Internet for products that will be more interesting to you, we may provide your personal information to our advertising agents that use your information solely for our advertising purposes.
8. Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
8.1. If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
8.2. We may process your Personal Data because:
i. We need to perform a contract with you;
ii. You have given us permission to do so;
iii. The processing is in our legitimate interests and it's not overridden by your rights;
iv. For payment processing purposes;
v. To comply with the law.
9. Retention of Data
9.1. We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
9.2. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
9.3. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Website, or we are legally obligated to retain this data for longer time periods.
10. How We Share your Information (including categories of recipients of personal data)
10.1. We may from time to time use other companies, agents or contractors "Third Party Service Providers" to perform certain services on our behalf or to assist us with providing the Services to you. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
10.2. By continuing to use the Website and our Services your consent that your Personal Data can be shared with Third Party Service Providers by us. If you do not agree to share your Personal Data with Third Party Service Providers you should stop using the Website and our Services.
10.3. Your Personal Data can be shared with other third parties as follows:
vi. Any third party that performs any action on our behalf which include the processing of Personal Data provided by you. We give those third parties an availability of your personal data only when it is required so;
vii. Your Personal Data can be rendered to the external organizations and agencies, which allows to identify and avoid any fraudulent actions (including but not limited to the fraudulent transactions) or illegal actions;
viii. Your Personal Data may be transferred to any third parties in case we have an obligation to reveal and give your Personal Data for the purpose of observing any legal responsibility (according to the court order);
10.4. We may disclose your Personal Data to Third Party Service Providers and partners who complete transactions or provide us with certain services (for example, payment card processing, billing, customer service, auditing, and marketing). We will ensure they have appropriate measures in place to protect your data.
11. Transfer Of Data
11.1. Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
11.2. If you are located outside the UAE and choose to provide information to us, please note that we transfer the data, including Personal Data, to The UAE and process it there.
11.3. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
11.4. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
12. Disclosure Of Data
12.1. There are certain circumstances in which we may share your Personal Data with certain third parties, as set forth below:
12.1.1. Business Transaction: If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
12.1.2. Disclosure for Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
12.1.3. Related Companies: We may also share your information with our related companies and affiliates for purposes consistent with this Privacy Policy.
12.1.4. Developers: Developers using our software development kit or application programming interface will have access to their end users' information, including message content, message metadata, and voice metadata. Developers shall use such information only to provide the software development kit or application programming interface functionality within their applications and/or services.
12.1.5. Agents, Consultants and Related Third Parties: Like many businesses, we sometimes hire other companies or individuals to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments.
12.1.6. Third Party Service providers, agents and contractors: these include companies that we engage to perform services on our behalf or to assist us with providing services to you;
12.1.7. Aggregated or Non-identifiable Data: We may also share aggregated or non-personally identifiable information with our partners or others for business purposes.
12.1.8. Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
i. Comply with a legal obligation;
ii. Protect and defend our rights or property;
iii. Prevent or investigate possible wrongdoing in connection with the Services or Website;
iv. Protect the personal safety of Users of the Services, Website, or the public;
v. Protect against legal liability.
13. Security Of Data
13.1. The security of your Personal Data is important to us but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
13.2. You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a unique and complex password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. You should also take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any information via the Internet.
14. "Do Not Track" Signal
14.1. We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
14.2. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
15. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
15.1. If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
15.2. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at customerservice@chartchampions.com.
15.3. In certain circumstances, you have the following data protection rights:
i. The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you at customerservice@chartchampions.com.
ii. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
iii. The right to object. You have the right to object to our processing of your Personal Data.
iv. The right of restriction. You have the right to request that we restrict the processing of your personal information.
v. The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
vi. The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information;
vii. You have the right at any time to ask us to stop processing your information for direct marketing purposes. If you wish to exercise this right, you should contact us by sending an email to email or through the unsubscribe link at the bottom of our marketing emails.
viii. Individuals in certain jurisdictions have certain legal rights to obtain confirmation of whether we hold personal data about them, to access personal data we hold about them, and to obtain its correction, update, amendment, or deletion in appropriate circumstances. They may also object to our use or disclosure of personal data, to request a restriction on its processing, or withdraw any consent, though such actions typically will not have retroactive effect. They also will not affect our ability to continue processing data in lawful ways. If you would like to access the data we have about you, kindly contact us at customerservice@chartchampions.comand we will provide you with the personal data we have about you within 30 days.
15.4. Please note that we may ask you to verify your identity before responding to such requests.
15.5. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
16. Children's Privacy, COPPA (Children Online Privacy Protection Act)
16.1. When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services shall do to protect children's privacy and safety online.
16.2. Our Website and our Services are not aimed for children below 18 years of age. No person who is below 18 years of age has a right to share with us any Personal Data. We do not deliberately or purposely gather Personal Data from children below 18 years of age. In case you are below 18 years of age, you shall not use this Website or leave any information on it or through our Services, purchase anything on it, or provide us with any information, which may include your name, address, phone number, your email, nickname or username. In case we find out that we have gathered any Personal Data from any child below 18, such information will be deleted. In case you assume there's any data from or about a child below 18, please get in touch with us at customerservice@chartchampions.com.
17. Fair Information Practice Principles
18. The United States Commission's fair information practice principles ("FIPPs") are guidelines that represent widely accepted concepts concerning fair information practice in an electronic marketplace. The FIPPs played a significant role in the development of data protection laws around the globe. Understanding the FIPPs and how they should be implemented is critical to complying with the various privacy laws that protect personal information.
18.1. In order to be in line with FIPPs we will take the following responsive action should a data breach occur:
i. We will notify you via email within 7 business days;
ii. We respect the right of individuals to seek legal remedies against data collectors and processors who violate the law or this Privacy Policy. This right includes not only the ability to enforce their rights against data users, but also the access to courts or authorities that can investigate and/or sanction data breaches or misuse.
19. CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
19.1. We collect your email address in order to : send information, respond to inquiries, and/or other requests or questions.
19.2. To be in accordance with CAN-SPAM, we agree to the following:
iii. Include the physical address of our business or site headquarters;
iv. If at any time you would like to unsubscribe from receiving future emails, you can email us at customerservice@chartchampions.com and we will promptly remove you from all correspondence.
20. Changes To This Privacy Policy
20.1. We may update or revise this Policy at any time and from time to time without prior notice and at our sole discretion. You agree that you will review this Policy periodically.
20.2. You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our Website. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our Website.
20.3. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
21. Contact Us
21.1. If you have any questions about this Privacy Policy, please contact us:
i. By email: customerservice@chartchampions.com
ii. By visiting this page on our website: https://chartchampions.com/privacy-policy
iii. By phone number: +971 4 426 6666